Refund policy
1. Consequences of withdrawal
1.1. If the consumer evokes its rights of withdrawal, Zero will reimburse the customer as soon as reasonably possible, after the products have been returned by the consumer and received by Zero (through the preferred dealer).
1.2. Reimbursements will be made through the same payment method as used for the original transaction, unless explicitly agreed otherwise.
1.3. The consumer will return the products to the preferred dealer within fourteen (14) days after invoking its right of withdrawal.
1.4. The consumer returns the products, for its own expense and risk, with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions as provided by Zero and the preferred dealer.
1.5. Zero may withhold reimbursement until the preferred dealer has received the products back or the consumer has supplied evidence of having returned the products, whichever comes first.